GENERAL TERMS AND CONDITIONS OF SALE
1. Company information
The company STUDIO ANAELLE CHAIGNE, SIRET number 94782049400013, whose registered office is located rue des Casernes 31400 Toulouse, is responsible for the sale of products and services offered on this website. You can contact us by e-mail at anaellechaigne@gmail.com. The VAT number is FR02947820494.
2. Acceptance of the General Terms and Conditions of Sale
The purchase of any goods on this site implies full acceptance of these terms and conditions. The company reserves the right to amend them at any time and without notice. The customer acknowledges having read the general terms and conditions of sale and declares accepting them unreservedly before validating any new order on the site [...].
All customers must agree to pay for their purchases using an adequately funded bank account.
3. Products and services
The products and services offered on this site are described in detail on the corresponding pages. The essential characteristics of each product/service, as well as the prices, are specified.
4. Ordering
Ordering process: To place an order, select the desired products/services, add them to your shopping cart, and follow the online ordering process. You will receive an order confirmation by e-mail. All orders are subject to payment.
Correction of order errors: You can correct order errors before final validation by modifying the information in the basket or by contacting customer service.
However, STUDIO ANAELLE CHAIGNE reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, and also reserves the right to refuse an order of an abnormal nature, particularly with regard to the quantities ordered.
5. Order confirmation
Once the order has been validated, a confirmation e-mail will be sent with a summary of the products/services purchased and details of the order.
6. Terms of delivery
Delivery times: Delivery times vary according to product and destination. Specific information is provided during the ordering process.
Delivery costs: Delivery costs will be indicated when the order is placed. Costs may vary according to delivery zone.
7. Delivery charges
Delivery charges are calculated according to product size, weight and destination. The exact costs will be displayed before the order is confirmed.
8. Return and refund policy
Return conditions : Products may be returned within 5 days of receipt, provided they are in their original condition. Certain products may be excluded from this policy (for example, personalized products).
Return procedure : To return a product, contact our customer service department at anaellechaigne@gmail.com to obtain a return number and the necessary instructions.
Refund policy: Refunds will be made within 20 days of receipt and inspection of returned products. Return shipping costs are the responsibility of the customer.
9. Warranties
Products benefit from the legal warranties in force. For commercial warranties, details will be supplied with the product.
10. Liability
STUDIO ANAELLE CHAIGNE shall not be held liable for any direct or indirect damage resulting from the use of the products purchased, except in the case of gross negligence or wilful misconduct.
11. Data protection
The personal information collected is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. Data is collected and protected in compliance with personal data protection laws.
In accordance with the provisions of article 27 of the French Data Protection Act of January 6, 1978, the customer has the right to access, modify, rectify or delete any personal data concerning him or her. This right may be exercised by contacting by e-mail: anaellechaigne@gmail.com
12. Applicable law and dispute resolution
These GTC are governed by the commercial law of Toulouse. In the event of a dispute, the parties agree to seek an amicable solution. In case of failure, the competent courts will be those of Toulouse.
13. Modification of the GTC
The GTC may be modified at any time. New versions will be published on the site and will come into force as soon as they are published.
14. Intellectual property rights
All content on the site, including text, images, logos and trademarks, is protected by intellectual property rights. Any unauthorized reproduction or use is prohibited.